Refund policy
Zenee loves there customers and is committed to ensuring full customer satisfaction with respect to the products available on our website, security & customer assistance. However, if you are not happy with the product, you can choose to return the order.
NOTE: For international orders, we do not currently accept any returns or exchange of our products, except for those cases where a defective product has been delivered. You shall return the defective product unused and in the same condition as you received it, in its original packaging, along with the invoice for a refund. You are required to report the defect within 7 days of receipt of the product either by calling us on +91 8500 809 333 or writing to us on contact@zenee.in. For the refund on the returned defective product please check the section on Refund below.
7- days Return Policy for Domestic orders only:
In the unlikely event that the order delivered is in damaged condition, you can return the product unused and in the same condition as you received it, in its original packaging, along with the invoice and get the refund. To validate this, we would require an opening video from the beginning of package opening, until the product damage is clearly visible. The video should be in continuity and without any brakes or pauses. Once we validate the return request, our courier partner will collect the order from the address provided by you in 2-4 days and will get it back to us.
Return Charges:
Domestic Order: Our courier partner will collect the order from address (within India). Customer need not pay any shipping charges to return the product.
How to Initiate the Refund Process?
1. Customers should contact Zenee care on +91 8500 809 333 or write to contact@zenee.in within 7 days from the receipt of .
2. Customers should not return the product before receiving a confirmation mail from us about the same.
3. All the products must be returned in their original condition, unaltered and unused.
4. Provide the invoice into the package for processing. Without the above, returns will not be processed.
NOTE: We shall not entertain any request after 7 days from the date of receipt of the product.
Domestic Order:
In case of domestic order (where the product is shipped within India) 100% refund will be made.
In case the customer pays online then the amount will be refunded within 7-15 working days from the receipt of the returned product(s) at our warehouse.
In case of COD (Cash on delivery i.e. when customer pays in cash once the product is received) the amount can be refunded either through cheque, UPI or online transfer as NEFT (National Electronic Fund Transfer). The mode of refund depends on the customer's choice:
1. If customer provides a cancelled cheque with the returned product then the refund can be made within 7-15 working days & amount will be refunded directly into customer's account through online transfer as NEFT.
2. If customer doesn't provide any cancelled cheque then amount will be refunded through cheque that will be sent by courier at the address provided by customer at time of registering/placing the order. It may take up to 30 working days.
International Order:
For international orders, currently we do not provide for refund policy. Although, Zenee will refund the amount to the customer only under following two circumstances and at the sole discretion of Zenee:
1. We will accept the return of only defective product and then subsequently provide for the refund. However, the refund process will be initiated only post inspection and after we get a go ahead from our QA (quality assurance) team. While refunding for the defective product, we will not charge you for shipment (to and fro).
2. We will refund under those circumstances where our logistic partner has been unable to deliver the product, even after repeated efforts due to the customer's unavailability. Although while making the refund, we will deduct from the amount paid all the costs incurred by us like shipment expenses both to and fro, customs paid and any other charges.
NOTE: We suggest customers to video record opening of every package received to avoid any miscommunication to claim shipping or product damages.